Refund policy

We have a exchange  policy, which means you have 15 days after receiving your item to request a exchange.

To be eligible for a exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at urbanindiatrends2024@gmail.com. Please note that exchange will need to be sent to the following address: 225-A , Rajni Vihar Heerapura Ajmer road Jaipur.

If your exchange is accepted, we’ll send you a exchange shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a exchange will not be accepted. 

You can always contact us for any exchange  question at urbanindiatrends2024@gmail.com.

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to exchange  the item you have, and once the exchange is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at urbanindiatrends2024@gmail.com.